Maintenance to NetSTATS platform

Created on Wednesday, 16 May 2012 08:19 Last Updated on Wednesday, 16 May 2012 08:24

Posted 16 May 2012 09:20:

The NetSTATS traffic monitoring platform is undergoing unplanned maintenance to resolve an issue that was causing the service to become unreachable and monitoring to fail. The service is expected to be restored in full with 2 hours.

We apologise for any inconvenience caused.

Maintenance work on broadband infrastructure - 04:00-06:00 06-05-12

Created on Tuesday, 01 May 2012 10:40 Last Updated on Thursday, 03 May 2012 16:27

Updated 03 May 16:40

Due to unavoidable circumstances, this work has been postponed to take place.

Sunday 06-05-12 04:00-06:00

We apologise for any inconvenience caused due to this change of plans.

Posted 01 May 2012 10:30:

To significantly improve network performance, we will be carrying out further maintenance on the broadband infrastructure at the following time:

Friday 04-05-12 04:00-06:00

This may result in between 1 and 3 disconnections of service. These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0845 257 1335 or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Maintenance work on broadband infrastructure - 03:00-05:00 13-04-12

Created on Wednesday, 11 April 2012 16:00 Last Updated on Friday, 13 April 2012 03:53

Updated 13-04-12 04:51

Works completed during the maintenance window. Dropped sessions observed to reconnect.

Posted 11-04-12 16:00

To further improve network performance, we will be carrying out maintenance on the broadband infrastructure to resolve these issues at the following time:

Tuesday 13-04-12 03:00-05:00

This may result in between 1 and 3 disconnections of service. These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0845 257 1335 or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Maintenance work on broadband infrastructure - 04:00-06:00 03-04-12

Created on Monday, 02 April 2012 11:30 Last Updated on Tuesday, 03 April 2012 04:46

Updated 03-04-12 05:15 

Works completed on schedule with no issues. Dropped sessions observed returning.

Posted 02-04-12 11:30

To further improve network performance, we will be carrying out maintenance on the broadband infrastructure to resolve these issues at the following time:

Tuesday 03-04-12 04:00-06:00

This may result in between 1 and 3 disconnections of service. These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0845 257 1335 or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Disruption to new RADIUS sessions on BE/O2 network

Created on Friday, 23 March 2012 10:33 Last Updated on Friday, 23 March 2012 10:51

Updated 10:48 23-03-2012

This issue now appears resolved. We apologise for the disruption caused to your service. If you are still experiencing problems establishing your broadband connection, please contact our support team on 0845 257 1335 or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Posted 10:33 23-03-2012

We are experiencing disruption to processing of new RADIUS logins for broadband connections on the BE/O2 network. We suspect this is due to a fault on the LAC handing off sessions from the BE/O2 network. We are currently working with O2 to resolve this issue as soon as possible.

Maintenance work on broadband infrastructure - 04:00-05:00 22-03-12

Created on Friday, 16 March 2012 11:30 Last Updated on Thursday, 22 March 2012 10:43

Posted 21 March 2012 16:45:

Some customers using our ADSL2+ broadband services have been experiencing packet loss at some times in recent days, especially on UDP traffic including VoIP. We will be carrying out further maintenance on the broadband infrastructure to resolve these issues at the following time:

Thursday 21-03-12 04:00-05:00

This may result in between 1 and 3 disconnections of service. These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0845 257 1335 or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .